Accessibility Statement — True Proof Marketing

1. Our Commitment

True Proof Marketing is committed to making our website and digital services accessible to people with disabilities. We work to improve the online experience for everyone, including people who use screen readers, keyboard navigation, screen magnification, voice control, or other assistive technologies.

We aim to provide an accessible, usable, and inclusive website and to address accessibility barriers when they are identified.

2. Conformance Status

Our target standard is the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C).

Current conformance level: [Fully conformant / Partially conformant / Non-conformant]

Most recent accessibility assessment: [Date of most recent assessment]

"Partially conformant" means that some portions of the website conform to WCAG 2.1 Level AA, while other portions may not yet fully meet the applicable accessibility criteria. We will continue to identify, prioritize, and address accessibility issues as part of our ongoing efforts.

This statement reflects our current understanding of the website's accessibility status and may be updated as improvements are made.

3. Accessibility Features

We work to incorporate accessibility practices throughout the website, including:

• A logical and semantic heading structure.
• Meaningful alternative text for informative images.
• Empty alternative text for decorative images where appropriate.
• Sufficient color contrast between text, backgrounds, controls, and other important interface elements.
• Menus, forms, buttons, and other interactive features that can be operated using a keyboard.
• Visible focus indicators for keyboard users.
• Descriptive link text that communicates the purpose or destination of a link.
• Text that can be resized without loss of content or functionality.
• Content and instructions that do not rely on color alone to convey meaning.
• Clear form labels, instructions, and error messages.
• Responsive layouts intended to support desktop and mobile users.
• Efforts to avoid unnecessary flashing, rapidly changing content, or automatically playing media.

Accessibility features may vary depending on the page, service, browser, device, and third-party tools used.

4. Known Limitations

Known or potential limitations include:

• [Describe any known accessibility issue.]
• [Identify any third-party live Google reviews widget limitations.]
• [Identify any payment, scheduling, or other embedded iframe limitations.]
• [Identify any older PDF or downloadable document limitations.]
• [Identify any other known limitation.]

We are working to review and address known limitations. Our target timeframe for remediation is: [Insert remediation timeframe or state "as resources and technical feasibility permit"].

Because accessibility is an ongoing process, new issues may be discovered as the website, content, and third-party services change.

5. Third-Party Content and Embedded Tools

Some portions of the website may rely on third-party content, platforms, or embedded tools, including:

• Google review content or the live Google reviews widget.
• Payment processors.
• Scheduling or booking tools.
• Social media content and embeds.
• Other third-party applications or services.

These third-party tools are controlled by their respective providers and may not fully conform to WCAG 2.1 Level AA. True Proof Marketing cannot guarantee the accessibility of third-party content or systems that we do not control.

To the extent reasonably practicable, we seek to:

• Select vendors that demonstrate a commitment to accessibility.
• Review third-party tools before implementation.
• Provide accessible labels, instructions, and surrounding content.
• Offer alternative ways to obtain information or complete an action when an embedded tool presents a barrier.
• Communicate reported accessibility concerns to the applicable third-party provider when appropriate.

6. Compatibility

We intend for the website to work with current and commonly used versions of:

• Google Chrome.
• Apple Safari.
• Mozilla Firefox.
• Microsoft Edge.

This includes desktop and mobile browsers where reasonably supported.

The website is also intended to work with commonly used assistive technologies, including:

• NVDA.
• JAWS.
• VoiceOver.
• TalkBack.
• Screen magnification and keyboard-navigation tools.

Actual compatibility may vary based on the browser version, operating system, device, assistive technology, and third-party content being accessed.

7. Feedback and Contact

We welcome feedback about the accessibility of trueproofmarketing.com. If you encounter an accessibility barrier, please contact us with:

• The web page or service where the barrier occurred.
• A description of the problem.
• The assistive technology, browser, or device you were using, if known.
• Your preferred method of contact.

We aim to acknowledge accessibility reports within [five] business days and to work toward an appropriate resolution as promptly as reasonably practicable.

If a barrier cannot be resolved quickly, we will work with you to provide an alternative way to access the requested information or complete the requested action. Possible alternatives may include assistance by email or phone, an accessible document or format, or another reasonable method suited to the circumstances.

8. Enforcement and Formal Complaints

We encourage users to contact us first so that we have an opportunity to understand and address an accessibility concern.

Where permitted by applicable law, a user may also escalate an unresolved accessibility issue to an appropriate regulatory agency, administrative body, court, or other formal complaint process with jurisdiction over the matter.

Nothing in this statement limits any rights or remedies available under applicable law.

9. Technical Approach and Ongoing Efforts

Accessibility is an ongoing responsibility at True Proof Marketing. Our efforts may include:

• Reviewing website pages and digital content on a regular schedule.
• Conducting manual and automated accessibility testing.
• Testing keyboard navigation, focus order, forms, headings, links, images, and color contrast.
• Addressing identified issues according to their impact and priority.
• Providing accessibility awareness guidance to staff and content contributors.
• Including accessibility considerations in new website content, features, and services.
• Evaluating third-party vendors and embedded tools for accessibility where practicable.
• Reviewing this statement periodically and updating it when our website or accessibility practices materially change.

We do not claim that automated testing alone establishes compliance. Meaningful accessibility review may also require manual testing and testing with assistive technologies.

10. Changes to This Statement

We may update this Accessibility Statement as our website, services, accessibility practices, or applicable requirements change.

When we make updates, we will revise the "Last reviewed" date shown at the beginning of this statement. We encourage users to review this page periodically for current information.

11. Implementation Notes (for the Website Builder)

This section is implementation guidance and is not legal text.

• Add a visible Accessibility link in the website footer that points to this statement.
• Verify heading order throughout the website. Each page should generally have one H1, followed by properly nested heading levels without skipped levels.
• Add descriptive alternative text to all meaningful images.
• Use empty alternative attributes for decorative images so assistive technologies can ignore them.
• Maintain a minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text.
• Maintain at least a 3:1 contrast ratio for user-interface components, controls, and visible focus indicators where applicable.
• Ensure all interactive elements are reachable and operable by keyboard.
• Provide a clear, visible focus indicator for keyboard users.
• Label all form fields programmatically and visibly where appropriate.
• Provide clear instructions and accessible error messages for forms.
• Avoid automatically playing audio or video.
• Provide captions, transcripts, or other appropriate alternatives for meaningful multimedia.
• Ensure the cookie banner is keyboard accessible and screen-reader friendly.
• Ensure users can identify, operate, dismiss, and revisit cookie-banner controls without relying on a mouse.
• Test the website at different screen sizes and with current versions of common browsers and assistive technologies.
• Review third-party widgets, payment tools, scheduling tools, social media embeds, and downloadable documents for accessibility limitations.

12. Informational Notice

This Accessibility Statement is provided for informational purposes and describes True Proof Marketing's current accessibility goals and practices. It is not a guarantee of accessibility or legal compliance. This statement should be reviewed by a licensed attorney before publication and periodically thereafter.